Memotec recently announced the purchase of Verso’s backhaul technology assets including NetPerformer and AccessGate product families a deal which firmly confirms Memotec as the leader in backhaul optimization solutions. But what does it mean for our customers, partners and the industry at large?
Considering there are still over 1 billion people who do not have cellular service, the aging infrastructures cannot support the constantly growing levels of voice and data traffic, and the escalating importance of reliable, secure emergency response/disaster-recovery solutions. To address these challenges, Operators need trusted suppliers more than ever. They need suppliers with the technology expertise, business intelligence and operational longevity to tackle immediate challenges without forgetting about long-term considerations.
Managing a network is complex enough without having to also manage multiple vendor relationships as well. Memotec understands that in order for operators to stay ahead of the competition, they need a solution provider that can offer expertise across a wide range of challenges and who understands the intricacy of mobile networking, transmission and satellite dependencies.
A Competitive Edge where Customers Always Come First
With 25 years of success in the networking industry, the purchase of Verso’s Backhaul technology assets means Memotec customers can now enjoy a single, experienced source for the most advanced satellite, leased line and microwave backhaul optimization solutions available on the market today: solutions to efficiently expand the capabilities of infrastructures, to allow operators to maximize their networks capacity and support more customers and services. With a single contact, our customers have access to an expansive product portfolio. They will save time, money and unnecessary headaches.
When we say “the customer comes first”, this is not just a marketing statement but rather the cornerstone of our operational culture that has developed and matured over our more than 25 years of business. When a problem occurs, the customer wants an answer quickly, and deserves it. That is why our first order of business was to fully integrate the customer services and product support functions, ensuring our customers did not experience any interruption in service.
A Guarantee for Smooth Integration
The integration of the product lines into Memotec’s portfolio and business processes is the top priority throughout the organization. The task was launched at full speed immediately after the purchase was formally announced with the objective to ensure business continuity for ALL our customers, resellers and partners and to minimize any interruptions.
Memotec’s has already initiated communications with the AccessGate and Netperformer customer and partner base to address any concerns regarding business continuity during the integration process. Product manufacturing has resumed. Several Verso employees have joined our team. Their knowledge of the technology and field experience with the NetPerformer and AccessGate product lines is instrumental throughout the integration process and in the future.
Worldwide Customer Support for ALL Solutions
All customer service and product support for the NetPerformer and AccessGate product lines was integrated into Memotec’s Support Center in Montreal (Canada) and throughout a worldwide network of regional centers, ensuring timely response to inquiries.
This purchase confirms Memotec’s commitment to delivering best-of-breed optimization solutions. Our continuous investment in R&D and vigilant analysis of market requirements will keep on enhancing our solutions that address operator real-world deployment and optimization challenges for operators worldwide.
If you are a partner for Netperformer or AccessGate, we invite you to contact us at partners@memotec.com
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