|
NetPerformer |
VSAT Specialized Converged Network
NetPerformer® voice and data routers combine the functionality of a data router and a voice gateway in a single device, enabling enterprises to create digitally converged networks. More
Air Traffic Control
Based on Memotec's proven NetPerformer™ platform, airLINX makes better use of VSAT links than any traditional Time Division Multiplexing (TDM) technologies — without sacrificing quality of service. Learn more on Memotec's Air Traffic Control solutions. |
 |
|
Cut Costs and Add Profits with Digitally Converged Networking
NetPerformer's compression of voice and data traffic over a single WAN enables your enterprise to bypass the PSTN on calls between its locations, eliminating toll costs. NetPerformer also supports applications such as videoconferencing, distance learning, amoungst others.
|
|
|
Downloads :
Case Studies :
|
|
|
Satellite Connectivity Opens Up A Hot New African Market For A European Integrator And Operator
Sonema Creates A Memotec Netperformer-based Vsat Solution For Commercial Banks That Practically Sells Itself.
The Opportunity
Sonema is a Monaco-based telecommunications services provider that specializes in delivering fully integrated voice and data networking solutions to enterprise customers and carriers in developing nations. The company has nearly 300 installations in more than 30 countries in Eastern Europe, the Middle East, and Africa, reflecting its commitment to bringing leading-edge communications technology to regions that have been underserved in the past. Sonema's solutions have been instrumental not only in establishing modern services in remote markets but also in spurring economic development in some of the world's most impoverished regions.
In 2001, Sonema executives learned from contacts at Western Union that many of Western Union's commercial bank customers in Africa were constrained in their efforts to expand their money transfer revenues by the poor quality of service provided by local carriers. Many of these banks' retail customers regularly send funds to relatives abroad, but the banks' ability to provide fast, reliable, and profitable execution of the transfers was often stymied by their dependence on expensive but unreliable dial-up connections to a local Point of Presence. It was not unusual for an African bank to experience a 90% call connection failure rate for international voice calls.
For connections to Western Union, the banks typically employed a dialup service provided by a service provider other than the incumbent carrier. The connection had to go through an incumbent carrier just to establish the local call to the POP. If a bank representative needed to speak with a Western Union agent to discuss an issue that could not be resolved over the dial-up data connection, the rep had to use the PSTN, making a costly long distance call that would often require several attempts before a connection could be established.
Recognizing an opportunity to expand their African customer base, Sonema representatives began to approach Western Union's bank customers with a solution already in mind.
Sonema has sold dozens of NetPerformer-based networks in Africa since 1999 and is "swamped" with orders from new customers.
The Solution
Sonema quickly realized it could offer a high-quality, NetPerformer-based VSAT solution to banks throughout Africa that would free the banks almost entirely from their dependence on local service.
Sonema was thoroughly familiar with the sophisticated capabilities and reliability of the NetPerformer product line from previous installations. "We've been working with NetPerformer-based solutions for years, and we have always been impressed with the technology and the support that backs it," said Yves Dollo, director of sales at Sonema.
NetPerformer combines the functionality of a data router, data compression, traffic shaping, and a voice gateway in a single device. Because it offers the highest possible quality of service algorithms for compressing voice and data traffic over a common WAN infrastructure, NetPerformer can optimize bandwidth utilization and reduce telephony costs by bypassing the PSTN on calls between disparate enterprise locations.
The solution offered to African banks by Sonema typically includes a NetPerformer hub at the bank's headquarters location, a NetPerformer unit at each bank branch, and remote VSAT stations interconnected, in some cases, by wireless WAN. The Memotec SkyPerformer option provides connectivity with satellite bandwidth leased by Sonema. Calls are linked via satellite to a hub in Monaco or directly from branch to branch. Sonema also established a leased line connection between Monaco and Paris that provides high-quality, low-cost voice and data transmission to Europe and beyond.
Results
Sonema's solution proved to be a relatively easy sell because of its obvious and immediate advantages for the banks. For approximately the same monthly cost of the local dial-up service to access Western Union, a typical bank could have voice and data connectivity with immediate response times. As a result, the bank could serve more than twice as many customers as before, increase its revenue from Western Union services, and nearly eliminate customer service complaints.
Sonema's African bank customers have also benefited from a substantial reduction in their local access charges as a result of the NetPerformer-based solution's toll bypass capabilities. Western Union has also cut its toll charges-an expense it shared with the banks-by installing a NetPerformer unit in its Paris hub.
In addition-and at no extra cost-bank branches acquired Internet connectivity and inter-branch voice and data networking, making possible a wide range of new communications and control applications that have boosted internal productivity. And because of NetPerformer's ease of installation and maintenance, the demands on Sonema's service and support group have been minimal. Most system troubleshooting can be handled remotely, and Memotec technicians are always available to Sonema and its customers for expert assistance.
SkyPerformer's SCPC satellite connection provides 100% dedicated bandwidth to each customer. Sonema has capitalized on this by creating an online service that enables each bank's support team to monitor their network utilization.
By lowering their total cost of ownership, the banks have typically achieved payback within six months while substantially increasing the quality of their customer service.
"NetPerformer provides excellent voice quality, it's highly reliable, and it's easy to operate and maintain," said Yves Dollo. "All of our banking customers have been happy with NetPerformer's performance and especially with the low total cost of ownership they experience because of their toll bypass savings and productivity improvements. The banks are also adding revenue and building customer loyalty with the service improvements they've been able to deliver in their local markets."
By early 2005, Sonema had sold and deployed dozens of NetPerformer-based VSAT networks throughout the African continent, with seven more planned for installation by the end of the year. Awareness of the solution's financial and operating benefits has spread rapidly throughout the African banking industry and into other sectors of African commerce as well. Sonema sees no shortage of future clients anxious to take advantage of the technology. According to Dollo, "We're swamped with orders from new customers."
To learn more about Sonema, please visit www.sonema.com.
Note: The Sonema Web site is in French. For an English translation, go to http://www.google.com/language_tools?hl=en and type in "www.sonema.com" under the Translate a Web Page box. |
|
|
NetPerformer reduces monthly satellite costs and increases security capabilities for global oil-rig network
Parker Drilling seamlessly transitions to a Memotec NetPerformer® satellite-based network to support it’s offshore and remote land-based oil-rigs
THE OPPORTUNITY
Since its founding more than 70 years ago, Parker Drilling Company has provided drilling services to the energy industry in every region of the world. The company operates 31 land-based drilling rigs in 13 countries from the U.S. to Papua, New Guinea, and 25 offshore barge rigs in the US Gulf of Mexico, the Caspian Sea, Nigeria, and Mexico. Parker Drilling also provides rig management services, often to oil and gas companies that own rigs but prefer to outsource the operation of their drilling platforms. On these rigs, the company manages such critical functions as engineering, human resources, training, purchasing, logistics, and maintenance, as well as health, safety and environmental programs.
Before the advent of IP telephony, the company relied on radio (voice) communications to maintain contact with offshore drilling platforms and with land-based rigs in remote areas, where traditional telephone service were not available. Voice communications via radio was an inefficient medium as it did not allow for transmitting geological and other data from the rigs to onshore base stations. In addition, radio offered no security for the transmission of such sensitive information as planned bids on future drilling contracts.
In 2003, the company decided to upgrade to satellite-based IP technology for voice and data transmissions to and from its offshore platforms and its land-based drilling rigs in isolated areas. The first step was to identify the solution that offered the best combination of quality, reliability, security, service, and cost-effectiveness.
THE CHALLENGES
Cost of Ownership
In addition, the cost of servicing equipment installations on oil rigs is increased by the expense of helicopter transportation from shore, as well as security concerns that may limit access to platforms, requiring maximum flexibility from solutions providers when scheduling maintenance visits. "To win business-and to keep it-you have to offer a competitive combination of low cost, fast turnaround, absolute reliability, and great service," said Cox.
Security
Security was another critical factor, according to Cox. Drilling companies submit bids for future contracts, and all transmissions that contain information about bids or any other confidential financial information have to be protected against electronic eavesdropping. In addition, the Sarbanes-Oxley Act of 2002 raised the security stakes by requiring publicly held companies in the USA to ensure the confidentiality and control of sensitive financial data. "Security is now a big issue" said Cox. "Sarbanes-Oxley audit results are important to investors and, aside from that, we have to take steps that will deter anyone from gaining unauthorized access to our wireless communications. Fortunately, NetPerformer provides that extra bit of security that we need. Industrial espionage is alive and well in the energy business, so we must take the necessary steps to protect our network, whether it is voice or data. I take it as a compliment when a T-1 circuit provider tells me, while troubleshooting a point-to-point landline with NetPerformer on each end, that they're unable to tell if there is a good connection because their test equipment doesn't recognize the data due to the fact that it has been fragmented and highly compressed by the NetPerformer"
THE SOLUTION
Charles Cox, Telecommunications Manager for Parker Drilling, knew what he was looking for from the outset. "Everybody in our industry was going to VSAT (Very Small Aperture Terminal) satellite communications technology," said Cox. "The U.S. government had been using VSAT for years, and it offered the perfect solution for our offshore and remote locations. Our goal was to establish a more reliable, cost-effective, and robust communications link with our worldwide operation using VSAT as the vehicle. There's plenty of equipment on the market that will interface with VSAT, but satellite bandwidth is an expensive commodity, so we wanted to make sure we created a network with selected hardware that would be as efficient as possible."

Efficiency
After a thorough review of the available options, Parker Drilling's chose Memotec’s NetPerformer voice and data router. "NetPerformer was the clear winner in our analysis because of its data compression performance," said Cox. "In addition, NetPerformer is extremely efficient in minimizing the amount of satellite bandwidth required to support a typical rig's voice and broadband Internet usage. On a typical offshore rig, they can use two voice calls, email, and Internet access simultaneously on just 100 kHz (64Kbps). That translates directly into substantial cost savings while still providing the communications to meet safety and operational requirements. Further, the quality of voice transmissions is excellent despite the limited bandwidth."
The end-result is a cost effective solution that handles both telephone and Internet traffic. It also transmits sonar data and other information gathered at the oil rigs over satellite to onshore locations via terrestrial Frame Relay.
THE RESULTS
Given the current cost of satellite bandwidth and the relatively less efficient data compression of competing routers, Parker Drilling is able to save several thousands of dollars per month on each rig where NetPerformer has been installed. "When you multiply that by the number of rigs that now rely on NetPerformer for their communications, it amounts to a substantial sum over time," said Cox. The company has saved even more by locating the VSAT server in its Houston office where it can easily be maintained by the existing IT staff.
Service has also been consistently up to par. "I have nothing but good things to say about the support Parker Drilling gets from Memotec. I could not ask for better," Cox said. "For our requirements, NetPerformer is simply the best solution on the market today." |
|
|
Multi-Service Access Over Satellite Software
SkyPerformer is a prepackaged software option that enables quick and easy satellite transport functionality for NetPerformer gateways. By packetizing and compressing voice, data and video traffic over satellite, SkyPerformer easily extends telecommunications services to remote locations.
- Converge via a low-cost hybrid satellite/terrestrial platform
- Deliver toll-quality voice services
- Support single-hop voice and data
- Consolidate voice, data and video over a single network
- Support multi-protocol data and LAN traffic
- Enable single frequency, multi-location broadcasts
- Interface with any third party satellite modem
The Most Flexible Hubless, Switchless VSAT Solution
SkyPerformer is ideal for distributed or multi-site enterprise networks where terrestrial services are poor, nonexistent or cost prohibitive. SkyPerformer inter-operates and is compatible with public networks, such as Frame Relay, IP or ATM to enable hybrid satellite/terrestrial networks on a single network infrastructure.
Prepackaged as a quick and easy software license upgrade to your NetPerformer gateway, SkyPerfomer provides the unique ability to use a single satellite frequency to broadcast to multiple remote locations. Ideal for small- to medium-size networks requiring voice, multi-protocol data and LAN support, this "Switch in the Sky" capability saves you money by reducing the need for multiple space segments and decreasing the amount of hardware needed in the initial installation.
Upgrades Quickly and Easily
Combined on a single platform and network management system, hybrid satellite/terrestrial networks minimize network complexity and lower the cost of your communication infrastructure. What's more, as terrestrial lines become available in your service area, you can easily bring SkyPerformer back down to earth by deactivating the software – allowing you to maintain the same hardware platform and management system on which you have come to trust and depend.
SNMP-Compliant MIBs and Graphical Management
SkyPerformer integrates with Memotec's family of integrated access products under the same user-friendly network management system, ActView 3000. A comprehensive SNMP software tool for the configuration and management of your SkyPerformer/NetPerformer system, ACTView 3000 depicts your network's topology using simple to understand graphics and icons. ActView integrates with HP OpenView for Windows and Unix Solaris, ensuring that your SkyPerformer platform can be managed using today's most popular and universal network management software.
Flexibility for all Your Telephony Needs
SkyPerformer supports all the telephony needs of today's distributed satellite-based networks. By supporting industry standard signaling technologies and connecting to most PBXs, SkyPerformer allows you to further reduce costs by integrating a wide variety traffic types, including modem, fax and digital voice, onto a single network. SkyPerformer also provides toll-quality 8Kbps voice compression with dynamic fallback to 6Kbps in congestion situations.
Any-to-any Voice Switching
SkyPerformer integrates the disparate phone systems of individual sites and eliminates the need for consistency among sites, saving cost and increasing flexibility.
Adherence to Standards
By seamlessly integrating with any public network, SkyPerformer ensures compatibility with leading network access technologies.
Utilizes a Flexible Architecture
SkyPerformer operates in hybrid satellite/terrestrial network topologies for extension of public or private packet-based networks and supports single-hop voice and data. SkyPerformer also supports a variety of satellite network topologies, including single or distributed star, partially or full meshed and point-topoint, without an expensive hub or DAMA controller.
Technical Specifications
The Most Flexible Hubless, Switchless VSAT Solution
As a hubless VSAT solution requiring neither an expensive DAMA controller nor a central switch site (TDMA), SkyPerformer is the clear choice for star and partial-mesh networks of around 200 nodes or for full-mesh networks using less than 25 nodes. Simply choose the topology that's right for your enterprise:
Single Star
Small- to medium-sized networks that carry a mix of voice and data, with remote locations communicating to your central site.
Distributed Star
Star networks in which each remote location must connect to a central or multiple data centers.
Partial Mesh
Primarily star networks in nature, but requiring single-hop communication between a few remote locations.
Full Mesh
Ease of management and less bandwidth requirements make SkyPerformer the perfect fit for the small network that demands full-mesh connectivity, linking all your remote locations via a single satellite hop. Or, operating in unison with our renowned terrestrial networking solution, NetPerformer, interface with any Frame Relay network to extend your reach to even the farthest corners of the globe via SkyPerformer's unique hybrid networking capability.

The ideal solution for the needs of the field, branch, regional or central office in a converged network, SkyPerformer offers features that allow each individual site to be configured with just the right combination of services, performance and scalability, giving you added flexibility and helping you to avoid unnecessary cost.
Specifications are subject to change without prior notification. |
|
|
Voice and data convergence over satellite: anywhere, anytime
An overview of NetPerformer’s® unique value proposition
TRANSPORTING ANY SERVICES ON ANY NETWORK
NetPerformer’s family of cell relay access devices integrates data and voice applications onto a single Wide Area Network (WAN). The result: award-winning solutions that transport any service; voice, fax/modem, LAN, and legacy serial data over any network infrastructure, including TDM, IP, Frame Relay and ATM. We call it the “Power of Convergence”; voice, video and data on one cost-effective, bandwidth-efficient and easy-to-manage network. NetPerformer brings the Power of Convergence to even the most remote locations where terrestrial networks are unavailable but integrated voice and data communications are a must.
Supporting end-to-end voice, fax/modem, data and LAN services on one network, NetPerformer delivers these capabilities over satellite or hybrid satellite/terrestrial infrastructures, forming a single, seamless network that reaches anywhere. Where do you need to go?
Extend Your Reach
NetPerformer’s modular expansion capabilities allow your organization to start small and then control growth in-line with your network needs.
- Converged voice/ data services
- E1/ T1 voice trunking
- TDM, Frame Relay or IP backhaul over satellite
The clear choice for single/distributed star and partial/full-mesh networks, NetPerformer is ideal for small to large-size networks requiring voice and multi-protocol data and LAN support. Whatever topology is right for you, NetPerformer will ensure it runs at peak performance and with unparalleled efficiency!
Point to Multipoint
Ideally suited to NetPerformer; Single star topologies are typically used in small to mediumsize networks and carry a mix of voice and data, with remote locations communicating to a central site.
Mesh
Ease of management and less bandwidth requirements make NetPerformer the perfect fit for the network that demands full- mesh connectivity – linking all your remote locations via a single satellite hop using SkyPerformer over SCPC technology. NetPerformer provides a single platform for a combined satellite/terrestrial network,
translating to less equipment and less training time. And if terrestrial lines do become available in the service area, a simple software configuration brings NetPerformer back down to earth – allowing you to maintain the same hardware platform and management system on which you have come to trust and depend.
FEATURES & BENEFITS
A uniform network
Simplify deployment and management with a single interface and hardware platform for both satellite and terrestrial networks.
Easy migration
Install a satellite network today and in the future transfer to a terrestrial network without forklift hardware upgrades.
Converge voice & data capability
Ideal solution for regional or central offices in a converged network, NetPerformer allows each site to be configured with just the right combination of services – including satellite or terrestrial connection to the network – and just the right amount of performance and scalability to avoid unnecessary cost. Support for key analog and digital signalling methodologies allows NetPerformer to seamlessly connect to the most popular PBX systems and distributed satellite-based nodes, saving costs by converging all traffic onto a single network.
Optimal multiplexing performance
NetPerforfmer’s award-winning cell-relay multiplexing technology enables optimal voice and data integration and prioritization.
SNMP compliant MIBs and GUI Interface
NetPerformer can be managed using today’s most popular open base network management platform. ACT View 3000, NetPerformer’s dedicated network management system, also enables users to easily manage their network through a high performance intuitive Graphical User interface (GUI).
Any-to-any voice switching
Integrate disparate phone systems across various sites, driving OPEX savings and increasing flexibility.

ADAPT TO ANY TERRAIN
Wherever in the world you need to be, whatever your network needs, NetPerformer can extend your business across any terrain just as it has for many leading network providers, Fortune 500 companies and demanding private enterprises.
WHETHER YOU NEED TO MANAGE A GLOBAL DISTRIBUTION NETWORK...
MultiNational Beverage Maker Links Disparate Locations –
From its production and distribution hub in Jakarta, this Fortune 500 Company has finally realized tollquality voice service and superior data throughput over one, cost-effective network – to even its most remote sites across South East Asia. With future plans for expansion, they’ll be counting on NetPerformer’s combination of satellite and terrestrial support more than ever.
PROVIDE CARRIER-GRADE SERVICES TO THE FARTHEST REACHES OF THE GLOBE...
Troops in Afghanistan Phone Home –
When a major European long-distance reseller was tasked to implement an international telecommunication service for the United Nations Peacekeepers in Afghanistan, they needed a network that required minimal infrastructure and, due to the volatile political environment, no on-site support. Their only choice to be able to integrate voice and data services was NetPerformer. In just two months, a comprehensive network was deployed using a creative combination of prepaid long-distance calling cards, an 800 number, and both satellite and public networks support. The army gained access to the outside world while being able to operate on the move. For the soldiers calling home, NetPerformer’s optimum bandwidth usage offered affordable and top quality carrier-grade communications with their family and friends.
CONNECT TO REMOTE MANUFACTURING OPERATIONS...
American Major Mining Operation Stays in Contact –
Dotted across the rugged Mexican interior, eight remote mining locations stay in constant contact with
one another – above as well as below ground. Their only link with the outside world – a hybrid
satellite/ terrestrial Frame Relay network between the U. S. and Mexico became a reality with the
deployment of NetPerformer. Where it was impossible before, real-time voice calls and data exchange
between miners and management is now handled over one network.
OR PROVIDE MARITIME-BASED COMMUNICATIONS...
Ship to Shore for a Leading Luxury Liner –
For one of the world’s greatest passenger ships, the telecommunications challenge– one network for passenger ship-to-shore voice and fax, on-board business voice, fax and data, as well as providing communication between the ships’s LAN and the company’s headquarters – could only be overcome by a network utilizing both satellite and terrestrial topology. And NetPerformer stays on target – anywhere in the world she’s steaming full speed ahead.
NetPerformer adapts to any terrain, bringing your organization the most cost-effective communications network solutions through:
- Integrated voice & data over satellite
- One–to-many broadcast technology
- One hardware platform for both terrestrial and satellite network
- One all-encompassing network management system
That’s the POWER of Convergence NOW
Anywhere, Anytime |
|
|